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Do you accept orders from customers outside the UK?
No, we only accept orders from customers based in the UK.

Do the prices shown include VAT at the current rate?
Prices shown on the product screens are exclusive of Value Added Tax. VAT at the current rate is added at the checkout.

Are all products available featured on the website or are other sizes/specifications available?
If you cannot see exactly what you want on the website, please give us a call on 01905 622830.

What happens after I place an order and submit payment details?
You will receive an email confirming that the order has been received and accepted and including the anticipated delivery date.

How can I get a VAT receipt?
To obtain a VAT receipt, please email to .

How can I track my order?
To check the current delivery status, you can call 01905 622830 or email us at

Can I collect my order?
No, since products are despatched from different warehouses around the UK.

How are orders delivered?
Orders are delivered by van or lorry. Orders for large items or large quantities may be delivered on a pallet and require a forklift truck to unload. We shall advise in advance if this is the case. If there is likely to be access problems for larger trucks, please email us as soon as your order confirmation has been received.

What happens if no one is available to receive the delivery?
If there is no one to accept the order on the scheduled delivery date, the goods may be returned to the factory and we reserve the right to charge you an additional re-delivery charge

Can I cancel an order?
See our ‘Delivery and Returns’ policy.

How do I return an order?
See our ‘Delivery and Returns’ policy.

What do I do if the products received are damaged or faulty?
See our ‘Delivery and Returns’ policy.

Do you offer installation/fitting?
Not at present.

Where can I get advice on the installation of products ordered?
For some products, installation and assembly instructions are provided on the website or will be enclosed with the packaged order. For any further assistance, please give us a call on 01905 622830.